Returns & Refund Policy
Last updated: 02/10/2025
At GripKicks, we want you to be happy with your purchase. If you change your mind or are not completely satisfied, this Returns & Refund Policy explains your rights and how to return items.
- Your Right to Cancel (UK Consumers)
If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving your items, under the Consumer Contracts Regulations.
To cancel, please notify us by email at info@gripkicks.co.uk within this period.
- Conditions for Returns
- Items must be unused, unworn, and in their original packaging.
- For hygiene reasons, we cannot accept returns of socks or similar personal-use items if they have been worn or opened.
- Proof of purchase (order confirmation or receipt) is required.
- How to Return an Item
- Contact us at info@gripkicks.co.uk to request a return.
- We will provide you with return instructions.
- Return the item to us within 14 days of notifying us.
- Refunds
- Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to your original payment method (e.g., Stripe).
- Shipping fees (if applicable) are non-refundable unless the product was faulty or incorrect.
- Return Shipping Costs
- If the item is unwanted, the customer is responsible for return shipping costs.
- If the item is faulty, damaged, or incorrect, GripKicks Ltd will cover the return costs.
- Exchanges
We currently do not offer direct exchanges. If you would like a different size or product, please return your item for a refund and place a new order.
- Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us at info@gripkicks.co.uk within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.
- Contact Us
For any questions about returns or refunds, please contact us:
Email: info@gripkicks.co.uk
Website: www.gripkicks.co.uk
claire willow –
Order was quick to arrive and my sons love wearing the socks and sleeves for playing Hockey
helen –
The socks gave me confidence in my footing enabling me to do quicker turns and not skip around in my boots.
ahyaan P –
The items are always in good condition and last for a long period of time
katherine –
Easy to order, fast service and delivery. My son loves the way they help him excel on the pitch. He won’t wear any other brand now he has tried these. They also last well after lots of washing and usage.
Sam –
Amazing quality always. Fantastic shipping.
My football mad son loves using the grip socks
poppy mills –
They are very reliable and last ages. They also come with loads and loads of colors and sizes so you can match with the long cut sock and they improve my performance and prevent injuries.
adrian D –
Great experience, quick delivery and socks are just as described – will be ordering more very soon
louis –
best grip socks ever very comfortable and great for football
taylor W –
comfiest grip socks other companies gave me blisters, don’t slide at all in my football boots top notch !!
Haroon K. –
Didn’t expect much for the price, but these are premium. No slippage, even during sharp turns.
Fatima A. –
My 12-year-old loves them. They don’t slide off and make his boots fit snug. Great for junior players.
Josh G. –
I used to get foot pain and blisters, but not since switching to these socks. Comfortable and breathable.