Returns and Exchanges Policy

Thank you for choosing Grip Kicks. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns and exchanges within 90 days from the date of delivery, provided the product is in its original packaging and condition.

Please note the following guidelines for returns and exchanges:

Returns:

1. All returns must be initiated within 90 days from the date of delivery.
2. The product must be unused, in its original packaging, and in the same condition as received.
3. To initiate a return, please contact our customer support team at info@gripkicks.co.uk. They will provide you with instructions on how to proceed.
4. Customers are responsible for covering the shipping costs associated with the return.

Exchanges:

1. Exchanges are accepted within 90 days from the date of delivery.
2. The product for exchange must be unused, in its original packaging, and in the same condition as received.
3. To initiate an exchange, please contact our customer support team at info@gripkicks.co.uk. They will guide you through the process.
4. Customers are responsible for covering the shipping costs associated with the exchange.

Shipping Address for Returns and Exchanges:

Please contact our customer support team at info@gripkicks.co.uk to obtain the shipping address for returns and exchanges. Include your order number and reason for return or exchange in the email.

Refunds:

Refunds will be processed once we receive and inspect the returned item. Please allow up to 5 business days for the refund to be credited back to your original payment method.

Exceptions:

Personalized or custom-made items are not eligible for returns or exchanges, unless there is a manufacturing defect or an error on our part.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@gripkicks.co.uk with photos of the item and packaging. We will arrange for a replacement or refund.

Please feel free to reach out to our customer support team if you have any further questions or need assistance with your return or exchange.