Returns & Refund Policy
Last updated: 02/10/2025
At GripKicks, we want you to be happy with your purchase. If you change your mind or are not completely satisfied, this Returns & Refund Policy explains your rights and how to return items.
- Your Right to Cancel (UK Consumers)
If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving your items, under the Consumer Contracts Regulations.
To cancel, please notify us by email at info@gripkicks.co.uk within this period.
- Conditions for Returns
- Items must be unused, unworn, and in their original packaging.
- For hygiene reasons, we cannot accept returns of socks or similar personal-use items if they have been worn or opened.
- Proof of purchase (order confirmation or receipt) is required.
- How to Return an Item
- Contact us at info@gripkicks.co.uk to request a return.
- We will provide you with return instructions.
- Return the item to us within 14 days of notifying us.
- Refunds
- Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to your original payment method (e.g., Stripe).
- Shipping fees (if applicable) are non-refundable unless the product was faulty or incorrect.
- Return Shipping Costs
- If the item is unwanted, the customer is responsible for return shipping costs.
- If the item is faulty, damaged, or incorrect, GripKicks Ltd will cover the return costs.
- Exchanges
We currently do not offer direct exchanges. If you would like a different size or product, please return your item for a refund and place a new order.
- Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us at info@gripkicks.co.uk within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.
- Contact Us
For any questions about returns or refunds, please contact us:
Email: info@gripkicks.co.uk
Website: www.gripkicks.co.uk
No products in the basket.
hannah ashton –
Great products, quick delivery, my son loves your socks
friya rolff –
Absolutely amazed with the immediate effect the socks had. Used it straight away in a game and it reduced my blisters and pain allowing me to play the full 90 mins with no pain!
jake M –
First of all swiftly delivery – I received my order within 2 days of ordering. Secondly the quality is unreal , will have to wait and see how long it lastst though but it looks like it will!
Lastly I got a pair for free as well which I think is awesome not to mention the great special. Looking forward to improving my performance with these socks and I don’t think I’m going to buy any other brand of socks in the future , not for sports at least!
Thanks guys!
yvette brown –
These grip have really good grip and look good too and have really helped me with my football,I can already feel the difference!😍😀
louise Riead –
Socks are briliiant. Very comfortable and don’t give me blisters unlike other grip song brands, they are also extremely efficient when playing sport. 🔥
hollie Well –
Fast delivery, quality socks! My teenage son raves about them and now the whole team are ordering them!
owen –
No late delivery
Great service
Quality product